Kiko Mini

Traditional returns create a significant environmental footprint and logistical strain that conflicts with our commitment to sustainability. To minimize this impact, we offer seamless size exchanges or store credit rather than cash refunds. Because our pieces run smaller than standard retail brands, it is essential to consult our size guide before ordering to ensure the perfect fit.

We are a slow fashion brand and make your garment only when you place an order. However, we strongly discourage our customers from buying any item where there is doubt. We run smaller than most fast fashion brands. Please double check all product and sizing details. We would be happy to help you out with any queries regarding making your purchase.

Please Note: Colours on screen may vary slightly due to editing, lighting and screen settings. We make our garments with handwoven weaves, handblock prints, and natural materials. It is normal to see some aberrations, weave distortions or dynamic patterns in handblock prints. We believe it makes them unique. 

If you’ve checked the fine print and your item is eligible for an exchange or return, follow these five steps to ensure your request is processed without a hitch.

Step 1: Inspect & Act Fast (The 72-Hour Window)

As soon as your package arrives, inspect your items thoroughly. If you find a defect or decide you need a different size, you must email jamunsoda@gmail.com within 72 hours of receipt. If you’ve simply changed your mind and want a refund to your original payment method, you must reach out within 12 hours of placing the order (provided it isn't an Express order).

Step 2: Get Written Approval

Wait for a response from our team. Do not send your item back yet. Jamun Soda reserves the right to refuse any parcels sent without prior written approval. We will evaluate your request based on stock availability and policy compliance (ensuring it wasn't a Rush order, Final Sale, or custom-sized item).

Step 3: Pack with Care (Include the Extras)

Once approved, ensure the item is in its original, unused condition with all tags and packaging intact. If your order came with a free gift, you must include it in the return box. If the gift is missing, the cost will be deducted from your final credit or refund.

Step 4: Ship via Traceable Courier

You have 72 hours after approval to ship the item back to us.

• Cost: Shipping is at your expense (unless we sent the wrong item).

• Tracking: You must use a traceable courier partner.

• Liability: Jamun Soda is not responsible for lost or stolen return packages, so keep your tracking number safe!

Step 5: Receive Your Credit or Exchange

Once your return reaches our warehouse and passes inspection:

• For Exchanges: We will process your new size/color and send you a new tracking number as soon as it's dispatched.

• For Different Styles: We will issue your store credit, which you can then use to place a fresh order for any new style on our website.

Got questions? Everything you need to know about our returns, exchanges, and shipping policies.

General Returns & Exchanges

1. How long do I have to request a return or exchange?

All requests must be raised within 72 hours (3 days) of receiving your package.

2. Can I exchange an item for a different size?

Yes, we accommodate exchanges for the same style in a different size only.

3. Does the size exchange policy apply to custom orders?

No. Custom sizing is not eligible for size exchanges.

4. Can I exchange my item for a different color?

A different color may only be chosen if your original color selection is sold out.

5. How do I exchange my item for a completely different style?

To get a different style, you must return your original item for store credit and place a brand-new order online for the desired item. Store credit will not expire.

6. How many times can I exchange an item?

A maximum of one exchange per item is allowed.

---

Condition & Quality Standards

7. What condition must the items be in?

Items must be new, unused, and unworn, with all original packaging and tags attached. We cannot accept returns on clothing that has been used.

8. Can I return an item used for a photoshoot/sourcing?

No. We strictly do not accept returns for items worn for press, styling purposes, or photoshoots. 

9. What if my item doesn't have a tag?

If your item is sent back without a tag, it is ineligible for return.

10. Do I need to return the free gifts included with my purchase?

Yes. To receive a full refund/credit, all additional gifts must be returned. If they are missing, the cost of the gift will be deducted from your total.

---

Cancellations & Defects

11. Can I cancel my order if I change my mind?

Yes, but only if you contact us within 12 hours of placing the order. 

12. Does the 24-hour cancellation window apply to Express orders?

No. The "change of mind" refund is not applicable for Express/Rush orders.

13. What should I do if my item arrives damaged or defective?

Inspect your order immediately. Contact us at jamunsoda@gmail.com within 3 days so we can evaluate the issue and make it right. Scroll down for a detailed process. 

14. What happens if I receive the wrong product?

Contact us immediately. In the event of a shipping error on our part, we will cover the shipping fees for the exchange Scroll down for a detailed process. 

---

Shipping & International Orders

15. Does Jamun Soda provide return shipping labels?

No. We do not provide shipping labels. Customers are responsible for covering all return shipping costs.

16. Are international returns handled differently?

International customers must also cover all return shipping costs for refunds or exchanges.

17. Who is responsible for lost or stolen return packages?

Jamun Soda is not responsible for lost or stolen packages during the return transit. Customers must use a reliable courier with a traceable link for all returns.

18. What courier should I use for my return?

You must use a traceable courier partner. Once an exchange is approved, you must ship it within 72 hours or the request will be voided. 

19. Who pays for the shipping of the new exchanged item?

The customer will be charged for shipping fees on exchanged items for both domestic and international orders.

---

Restrictions & Refusals

20. What is the policy for "Rush Orders"?

We do not accept any returns on Rush orders (Express Shipping or specially expedited requests).

21. Can I return "Final Sale" items?

No. Items marked as final sale are not eligible for return or exchange.

22. When will my exchange be processed?

Exchanges are only processed after we have received and inspected your returned item.

23. What happens if I refuse my delivery?

Refused packages or those deemed undeliverable by the transporter are non-refundable.

24. What if my package is "Returned to Sender"?

The order will go back to our warehouse. We will attempt delivery twice before its sent back. If you still wish to receive the package, you must pay for a new shipping label.

25. Can Jamun Soda refuse a return for other reasons?

Yes. We reserve the right to refuse any return that does not meet our requirements or is sent back without written approval.

------------------------

Damaged or Missing Items Policy

If you receive a damaged item or find items missing, it is essential to notify us within 72 hours of receiving your package. Please follow these steps to ensure a smooth resolution:

Notification: Email us at jamunsoda@gmail.com within 72 hours of receiving the package. In your email, include your order number, a brief description of the damage, and the date the package was received.

Video: For our records and to facilitate the investigation, please share a video of the package received and unsealed. The video should clearly capture:

• The condition of the package upon arrival (sealed)
• Footage of unsealing/unboxing: It is important for us to see the unsealing of package to determine the condition and number of garments at the time the package is opened. This is crucial in determining whether the reported damages were present upon receipt or if they occurred after delivery and opening. This will also help us identify any stolen or missing items.
• A close-up of the damaged area.

Additional Proof: In addition to the video, please include clear photographs of the damaged item and the packaging, particularly any external damage to the box.

Retain Packaging: Keep all packaging materials and the damaged item until the investigation is complete. We may request further evidence or ask for the item to be returned for inspection.

Notifications made beyond 72 hours of receiving the package and without an unboxing video will not be accepted. Claims lacking sufficient proof at delivery will result in the claim being denied.

Need more help? Contact us at jamunsoda@gmail.com

By completing a purchase, you acknowledge and agree to these terms and conditions.

To preserve the integrity of ourdelicate handloom fabrics, we recommenddry clean onlyto ensure the longevity of your garment. Our use of natural, non-chemical dyes means colors may bleed and damage the fabric if machine-washed. Never use a dryer, as the intense heat will cause the natural fibers to shrink and lose their shape.

We are a slow fashion brand and make your garment only when you place an order. However, we strongly discourage our customers from buying any item where there is doubt. We run smaller than most fast fashion brands. Please double check all product and sizing details. We would be happy to help you out with any queries regarding making your purchase.

Please Note: Colours on screen may vary slightly due to editing, lighting and screen settings. We make our garments with handwoven weaves, handblock prints, and natural materials. It is normal to see some aberrations, weave distortions or dynamic patterns in handblock prints. We believe it makes them unique. 

If you’ve checked the fine print and your item is eligible for an exchange or return, follow these five steps to ensure your request is processed without a hitch.

Step 1: Inspect & Act Fast (The 72-Hour Window)

As soon as your package arrives, inspect your items thoroughly. If you find a defect or decide you need a different size, you must email jamunsoda@gmail.com within 72 hours of receipt. If you’ve simply changed your mind and want a refund to your original payment method, you must reach out within 12 hours of placing the order (provided it isn't an Express order).

Step 2: Get Written Approval

Wait for a response from our team. Do not send your item back yet. Jamun Soda reserves the right to refuse any parcels sent without prior written approval. We will evaluate your request based on stock availability and policy compliance (ensuring it wasn't a Rush order, Final Sale, or custom-sized item).

Step 3: Pack with Care (Include the Extras)

Once approved, ensure the item is in its original, unused condition with all tags and packaging intact. If your order came with a free gift, you must include it in the return box. If the gift is missing, the cost will be deducted from your final credit or refund.

Step 4: Ship via Traceable Courier

You have 72 hours after approval to ship the item back to us.

• Cost: Shipping is at your expense (unless we sent the wrong item).

• Tracking: You must use a traceable courier partner.

• Liability: Jamun Soda is not responsible for lost or stolen return packages, so keep your tracking number safe!

Step 5: Receive Your Credit or Exchange

Once your return reaches our warehouse and passes inspection:

• For Exchanges: We will process your new size/color and send you a new tracking number as soon as it's dispatched.

• For Different Styles: We will issue your store credit, which you can then use to place a fresh order for any new style on our website.

Got questions? Everything you need to know about our returns, exchanges, and shipping policies.

General Returns & Exchanges

1. How long do I have to request a return or exchange?

All requests must be raised within 72 hours (3 days) of receiving your package.

2. Can I exchange an item for a different size?

Yes, we accommodate exchanges for the same style in a different size only.

3. Does the size exchange policy apply to custom orders?

No. Custom sizing is not eligible for size exchanges.

4. Can I exchange my item for a different color?

A different color may only be chosen if your original color selection is sold out.

5. How do I exchange my item for a completely different style?

To get a different style, you must return your original item for store credit and place a brand-new order online for the desired item. Store credit will not expire.

6. How many times can I exchange an item?

A maximum of one exchange per item is allowed.

---

Condition & Quality Standards

7. What condition must the items be in?

Items must be new, unused, and unworn, with all original packaging and tags attached. We cannot accept returns on clothing that has been used.

8. Can I return an item used for a photoshoot/sourcing?

No. We strictly do not accept returns for items worn for press, styling purposes, or photoshoots. 

9. What if my item doesn't have a tag?

If your item is sent back without a tag, it is ineligible for return.

10. Do I need to return the free gifts included with my purchase?

Yes. To receive a full refund/credit, all additional gifts must be returned. If they are missing, the cost of the gift will be deducted from your total.

---

Cancellations & Defects

11. Can I cancel my order if I change my mind?

Yes, but only if you contact us within 12 hours of placing the order. 

12. Does the 24-hour cancellation window apply to Express orders?

No. The "change of mind" refund is not applicable for Express/Rush orders.

13. What should I do if my item arrives damaged or defective?

Inspect your order immediately. Contact us at jamunsoda@gmail.com within 3 days so we can evaluate the issue and make it right. Scroll down for a detailed process. 

14. What happens if I receive the wrong product?

Contact us immediately. In the event of a shipping error on our part, we will cover the shipping fees for the exchange Scroll down for a detailed process. 

---

Shipping & International Orders

15. Does Jamun Soda provide return shipping labels?

No. We do not provide shipping labels. Customers are responsible for covering all return shipping costs.

16. Are international returns handled differently?

International customers must also cover all return shipping costs for refunds or exchanges.

17. Who is responsible for lost or stolen return packages?

Jamun Soda is not responsible for lost or stolen packages during the return transit. Customers must use a reliable courier with a traceable link for all returns.

18. What courier should I use for my return?

You must use a traceable courier partner. Once an exchange is approved, you must ship it within 72 hours or the request will be voided. 

19. Who pays for the shipping of the new exchanged item?

The customer will be charged for shipping fees on exchanged items for both domestic and international orders.

---

Restrictions & Refusals

20. What is the policy for "Rush Orders"?

We do not accept any returns on Rush orders (Express Shipping or specially expedited requests).

21. Can I return "Final Sale" items?

No. Items marked as final sale are not eligible for return or exchange.

22. When will my exchange be processed?

Exchanges are only processed after we have received and inspected your returned item.

23. What happens if I refuse my delivery?

Refused packages or those deemed undeliverable by the transporter are non-refundable.

24. What if my package is "Returned to Sender"?

The order will go back to our warehouse. We will attempt delivery twice before its sent back. If you still wish to receive the package, you must pay for a new shipping label.

25. Can Jamun Soda refuse a return for other reasons?

Yes. We reserve the right to refuse any return that does not meet our requirements or is sent back without written approval.

------------------------

Damaged or Missing Items Policy

If you receive a damaged item or find items missing, it is essential to notify us within 72 hours of receiving your package. Please follow these steps to ensure a smooth resolution:

Notification: Email us at jamunsoda@gmail.com within 72 hours of receiving the package. In your email, include your order number, a brief description of the damage, and the date the package was received.

Video: For our records and to facilitate the investigation, please share a video of the package received and unsealed. The video should clearly capture:

• The condition of the package upon arrival (sealed)
• Footage of unsealing/unboxing: It is important for us to see the unsealing of package to determine the condition and number of garments at the time the package is opened. This is crucial in determining whether the reported damages were present upon receipt or if they occurred after delivery and opening. This will also help us identify any stolen or missing items.
• A close-up of the damaged area.

Additional Proof: In addition to the video, please include clear photographs of the damaged item and the packaging, particularly any external damage to the box.

Retain Packaging: Keep all packaging materials and the damaged item until the investigation is complete. We may request further evidence or ask for the item to be returned for inspection.

Notifications made beyond 72 hours of receiving the package and without an unboxing video will not be accepted. Claims lacking sufficient proof at delivery will result in the claim being denied.

Need more help? Contact us at jamunsoda@gmail.com

By completing a purchase, you acknowledge and agree to these terms and conditions.

Every garment is made-to-order specifically for you. Please allow 10–12 business days for production and dispatch, plus transit times (varying based on your postal code). All applicable shipping fees will be clearly calculated and displayed at checkout before you complete your purchase. Once your order has shipped, you will receive an email with further information.

Shipping for International orders includes all duties, customs and taxes. You will not need to pay anything extra when you get your order. If you can't see delivery being available to your postal code, please leave us a message. Transit times can be seen on the 'Shipping and Delivery' page.

Since every piece is made-to-order specifically for you, our delivery process is divided into two distinct phases: Dispatch (the time we need to create your item) and Transit (the time the courier needs to reach you).

1. Choose Your Pace

Total delivery time is calculated as: Dispatch Time + Transit Time. Your dispatch time depends on the shipping method selected at checkout:

Shipping Method	Dispatch Phase (Production)	Best For
Standard Delivery	10-12 Business Days	Maximum sustainability and value
Express Delivery	3-5 Business Days	When you need your piece for a specific event.

 

2. Domestic Transit Timelines / Standard or Transit 

Once your order is handcrafted and leaves our facility in Mumbai, the transit time depends on your location and chosen mode of shipping.

Regions in India	Standard Transit	Express Transit
Maharashtra	4 Business Days	within 24 hours
Gujarat, Madhya Pradesh, Telangana, Goa, Dadra & Nagar Haveli and Daman & Diu,	5 Business Days	1 Business Day
Karnataka, Rajasthan, Punjab, Andhra Pradesh, Haryana, Chhattisgarh, New Delhi	7 Business Days	2 Business Days
Tamil Nadu, West Bengal, Uttar Pradesh, Jharkhand, Odisha, Bihar, Kerala, Chandigarh, Puducherry	5 Business Days	2 Business Days
Assam, Jammu & Kashmir, Uttarakhand, Himachal Pradesh, Sikkim, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Ladakh	8 Business Days	3 Business Days
Andaman & Nicobar Islands, Lakshadweep	12 Business Days	No Express Delivery Available

 

3. International Transit Timelines / Standard or Transit 

Regions	Popular Hubs	Standard Transit
Middle East	UAE, Saudi Arabia, Qatar, Kuwait, Oman	6-8 Business Days
Europe (West) / South East Asia	UK, France, Netherlands, Belgium, Ireland, Singapore, Malaysia, Thailand, Vietnam	8-12 Business Days
Europe (Central) / North America	Germany, Switzerland, Italy, Spain, Austria, USA, Canada, Mexico	12-14 Business Days
East Asia	Japan, Hong Kong, South Korea, Philippines	12-14 Business Days
Oceania	Australia, New Zealand	14-18 Business Days
Scandinavia	Denmark, Sweden, Norway, Finland	20-22 Business Days
More	South Africa, Brazil, Mauritius, Kenya, Brazil	20-22 Business Days

If you can’t see your country, it doesn’t mean we don’t ship there. Just find your neighbouring country and estimate as per that.

International Customs & Duties: Please note that international shipments are cleared of any import duties and taxes in India itself. You will not need to pay anything extra once the package reaches your destination country. Delivery times may vary slightly depending on customs clearance procedures in your country.

4. Shipping FAQ

When does the clock start? The timeline begins on the first business day after your order is placed. Business days exclude Saturdays, Sundays, and Public Holidays.

How do I track my order? Once your order moves from the "Production" phase to the "Dispatch" phase, you will receive a tracking link via email.

What if there is a delay? While we strive to be even faster than these windows, these timelines are indicative. Delays caused by courier partners (weather, logistics, etc.) are occasionally out of our control. If you notice anything unusual with your tracking, please alert us at the earliest.

Is my parcel duty paid? Yes, the parcel will arrive with all duties, customs and taxes paid for. You will not need to pay anything extra when you receive your package. 

What if my parcel arrived damaged/opened? Do not accept! Domestic parcels are sent in paper kraft mailers sealed shut, with a paper covering your garments on the inside. International parcels will arrive in two layers - one of the original kraft flat mailer and another outer  layer; protective white plastic mailer to ensure durability for the long transits. Notify us at the earliest if your package is damaged, take a photo of its condition and refuse acceptance. 

Can I change my address after I place an order? Due to our strict made-to-order production and sensitive shipping timelines, we generally cannot accommodate address changes once an order is placed. However, if your package has not yet been dispatched, you may reach out immediately to see if a manual adjustment is possible, though this is not guaranteed.

I was not at home when the delivery was attempted. What can I do? Since our shipping timelines are strictly coordinated, we generally cannot intervene once a delivery attempt has failed; however, if a Return to Origin (RTO) has not yet been initiated, we may be able to request a reattempt if you notify us immediately. Please double-check that your phone number and address are accurately listed in your order details to ensure the courier can successfully communicate with you for the next attempt.

My order was marked RTO. What is it? What to do? It means it's on its way back to us due to an incorrect/incomplete address or unavailability of the customer over the phone. It will take 4-7 days to come back to us. If the package is already marked as RTO and returned to us, a reshipping fee of INR 99 will apply to send it back out. Please ensure your phone number and address are accurately mentioned to avoid these delivery issues and ensure proper communication with the courier.

 

You must raise a request within 72 hours of receiving your package. Approved items must then be shipped back within 3 days via a traceable courier. Shipping costs must be borne by the customer. Express and Custom orders are ineligible for any returns or exchanges.

We are a slow fashion brand and make your garment only when you place an order. However, we strongly discourage our customers from buying any item where there is doubt. We run smaller than most fast fashion brands. Please double check all product and sizing details. We would be happy to help you out with any queries regarding making your purchase.

Please Note: Colours on screen may vary slightly due to editing, lighting and screen settings. We make our garments with handwoven weaves, handblock prints, and natural materials. It is normal to see some aberrations, weave distortions or dynamic patterns in handblock prints. We believe it makes them unique. 

If you’ve checked the fine print and your item is eligible for an exchange or return, follow these five steps to ensure your request is processed without a hitch.

Step 1: Inspect & Act Fast (The 72-Hour Window)

As soon as your package arrives, inspect your items thoroughly. If you find a defect or decide you need a different size, you must email jamunsoda@gmail.com within 72 hours of receipt. If you’ve simply changed your mind and want a refund to your original payment method, you must reach out within 12 hours of placing the order (provided it isn't an Express order).

Step 2: Get Written Approval

Wait for a response from our team. Do not send your item back yet. Jamun Soda reserves the right to refuse any parcels sent without prior written approval. We will evaluate your request based on stock availability and policy compliance (ensuring it wasn't a Rush order, Final Sale, or custom-sized item).

Step 3: Pack with Care (Include the Extras)

Once approved, ensure the item is in its original, unused condition with all tags and packaging intact. If your order came with a free gift, you must include it in the return box. If the gift is missing, the cost will be deducted from your final credit or refund.

Step 4: Ship via Traceable Courier

You have 72 hours after approval to ship the item back to us.

• Cost: Shipping is at your expense (unless we sent the wrong item).

• Tracking: You must use a traceable courier partner.

• Liability: Jamun Soda is not responsible for lost or stolen return packages, so keep your tracking number safe!

Step 5: Receive Your Credit or Exchange

Once your return reaches our warehouse and passes inspection:

• For Exchanges: We will process your new size/color and send you a new tracking number as soon as it's dispatched.

• For Different Styles: We will issue your store credit, which you can then use to place a fresh order for any new style on our website.

Got questions? Everything you need to know about our returns, exchanges, and shipping policies.

General Returns & Exchanges

1. How long do I have to request a return or exchange?

All requests must be raised within 72 hours (3 days) of receiving your package.

2. Can I exchange an item for a different size?

Yes, we accommodate exchanges for the same style in a different size only.

3. Does the size exchange policy apply to custom orders?

No. Custom sizing is not eligible for size exchanges.

4. Can I exchange my item for a different color?

A different color may only be chosen if your original color selection is sold out.

5. How do I exchange my item for a completely different style?

To get a different style, you must return your original item for store credit and place a brand-new order online for the desired item. Store credit will not expire.

6. How many times can I exchange an item?

A maximum of one exchange per item is allowed.

---

Condition & Quality Standards

7. What condition must the items be in?

Items must be new, unused, and unworn, with all original packaging and tags attached. We cannot accept returns on clothing that has been used.

8. Can I return an item used for a photoshoot/sourcing?

No. We strictly do not accept returns for items worn for press, styling purposes, or photoshoots. 

9. What if my item doesn't have a tag?

If your item is sent back without a tag, it is ineligible for return.

10. Do I need to return the free gifts included with my purchase?

Yes. To receive a full refund/credit, all additional gifts must be returned. If they are missing, the cost of the gift will be deducted from your total.

---

Cancellations & Defects

11. Can I cancel my order if I change my mind?

Yes, but only if you contact us within 12 hours of placing the order. 

12. Does the 24-hour cancellation window apply to Express orders?

No. The "change of mind" refund is not applicable for Express/Rush orders.

13. What should I do if my item arrives damaged or defective?

Inspect your order immediately. Contact us at jamunsoda@gmail.com within 3 days so we can evaluate the issue and make it right. Scroll down for a detailed process. 

14. What happens if I receive the wrong product?

Contact us immediately. In the event of a shipping error on our part, we will cover the shipping fees for the exchange Scroll down for a detailed process. 

---

Shipping & International Orders

15. Does Jamun Soda provide return shipping labels?

No. We do not provide shipping labels. Customers are responsible for covering all return shipping costs.

16. Are international returns handled differently?

International customers must also cover all return shipping costs for refunds or exchanges.

17. Who is responsible for lost or stolen return packages?

Jamun Soda is not responsible for lost or stolen packages during the return transit. Customers must use a reliable courier with a traceable link for all returns.

18. What courier should I use for my return?

You must use a traceable courier partner. Once an exchange is approved, you must ship it within 72 hours or the request will be voided. 

19. Who pays for the shipping of the new exchanged item?

The customer will be charged for shipping fees on exchanged items for both domestic and international orders.

---

Restrictions & Refusals

20. What is the policy for "Rush Orders"?

We do not accept any returns on Rush orders (Express Shipping or specially expedited requests).

21. Can I return "Final Sale" items?

No. Items marked as final sale are not eligible for return or exchange.

22. When will my exchange be processed?

Exchanges are only processed after we have received and inspected your returned item.

23. What happens if I refuse my delivery?

Refused packages or those deemed undeliverable by the transporter are non-refundable.

24. What if my package is "Returned to Sender"?

The order will go back to our warehouse. We will attempt delivery twice before its sent back. If you still wish to receive the package, you must pay for a new shipping label.

25. Can Jamun Soda refuse a return for other reasons?

Yes. We reserve the right to refuse any return that does not meet our requirements or is sent back without written approval.

------------------------

Damaged or Missing Items Policy

If you receive a damaged item or find items missing, it is essential to notify us within 72 hours of receiving your package. Please follow these steps to ensure a smooth resolution:

Notification: Email us at jamunsoda@gmail.com within 72 hours of receiving the package. In your email, include your order number, a brief description of the damage, and the date the package was received.

Video: For our records and to facilitate the investigation, please share a video of the package received and unsealed. The video should clearly capture:

• The condition of the package upon arrival (sealed)
• Footage of unsealing/unboxing: It is important for us to see the unsealing of package to determine the condition and number of garments at the time the package is opened. This is crucial in determining whether the reported damages were present upon receipt or if they occurred after delivery and opening. This will also help us identify any stolen or missing items.
• A close-up of the damaged area.

Additional Proof: In addition to the video, please include clear photographs of the damaged item and the packaging, particularly any external damage to the box.

Retain Packaging: Keep all packaging materials and the damaged item until the investigation is complete. We may request further evidence or ask for the item to be returned for inspection.

Notifications made beyond 72 hours of receiving the package and without an unboxing video will not be accepted. Claims lacking sufficient proof at delivery will result in the claim being denied.

Need more help? Contact us at jamunsoda@gmail.com

By completing a purchase, you acknowledge and agree to these terms and conditions.